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    FAQ

    CAA-Quebec card
    Q
    When will the CAA Dollars program be discontinued at Familiprix?
    A

    The CAA Dollars program has been discontinued at Familiprix as of October 1st 2016.

    BEAUTY zone card
    Q
    When will my accumulated purchases and/or available discounts be in my account?
    A

    As soon as that information is printed on your receipt after a transaction. As for checking your balance online, there is 24-hour delay after your transaction before your account is updated.

    Q
    How can I check the balance of my cosmetics purchases and/or my available discounts?
    A

    The purchases from your transaction and your total purchases and available discounts are printed at the bottom of your sales slip. You can also check your balance online through your client profile at www.familiprix.com.

    Q
    How can I become a BEAUTY Zone member?
    A

    By getting a loyalty card at your local Familiprix store.

    Q
    How can I redeem my BEAUTY Zone discount?
    A

    Once you have collected $100 in cosmetic purchases at the regular price, before taxes, you get $10 off (before taxes) your next purchase of cosmetic products of equal or higher value, before taxes. Simply visit the store where you accumulated your purchases to use this discount.

    Q
    Can I use flyer promotions and put my purchases toward my BEAUTY zone card balance?
    A

    No. For purchases to be eligible to go toward your BEAUTY zone card balance, they must be made at the regular price and from eligible categories (described above). Therefore, purchases from all promotions announced in flyers, special sales (openings, anniversaries, manager’s specials), or any other discount or special promotion cannot go toward the balance of your cards.

    Q
    Can I apply my $10 discount to promotions or products on special?
    A

    Yes. Once you have accumulated the $100 in purchases required to get your $10 discount and you are ready to purchase cosmetics, you can apply your discount to products at the regular price or on special.

    Q
    Can I use my card at another Familiprix store?
    A

    Yes, you can use the same card at different stores. HOWEVER, your purchases are added up separately in each store. The same BEAUTY zone card can be used in different stores, so you don’t have to carry around a bunch of different cards, but the purchases and discounts available cannot be transferred from one store to another. There are separate records for each store. Discounts can be applied only at the store where the required amount of purchases was made. 

    Q
    Does my BEAUTY zone card have an expiration date?
    A

    No. The balance of your purchases and your available $10 discounts will never expire. They will remain in your account for as long as your BEAUTY zone card is active.

    Q
    Are all products sold in store eligible and able to be put toward my BEAUTY zone card balance?
    A

    Every penny of your purchases of eligible products at regular price, before taxes, can be put toward your BEAUTY zone card balance.

    The following categories of products are eligible for this program:

    •  Makeup
    •  Dermocosmetics
    •  Creams and lotions
    •  Prestige brands
    •  Fragrances
    •  Cosmetic bath products
    •  Dans un Jardin
    •  Jewellery
    •  Nails
    •  Vitality’s professional hair colouring
    •  Home care colouring products
    Q
    What do I do if I move to another address?
    A

    Contact the store or stores where you usually use your card and ask to change your address. When you go to a new store for the first time, you have to activate your card at that new store.

    Q
    What if I no longer want to be a member of the BEAUTY zone program?
    A

    Contact the store or stores where you usually use your card and ask them to close your account. Your card will be made invalid at all stores.

    Q
    What do I do if my card is lost or stolen?
    A

    Go to the store where your card was issued. Present your ID and ask for a replacement card.

    Q
    What happens when I get a refund or exchange on a product that was credited as a cosmetics purchase on my BEAUTY Zone card?
    A

    For a refund, the purchase will be deducted. For an exchange, an adjustment will automatically be made, and your account will either be debited or credited to bring your balance in line with your new purchase. If the exchange is for a product of higher value than the initial purchase, you will collect new cosmetic purchases for the additional amount you pay for the new product of higher value. If the exchange is for a product of lesser value than the initial product, your total purchases will be deducted, leaving only the valid purchases for the new product of lesser value. In either case, you must present your BEAUTY zone card when getting a refund or exchange.

    Q
    If I am a CAA-Quebec member, can I use my CAA-Quebec card at the same time as my BEAUTY zone card?
    A

    Yes. The 3% discount offered to CAA-Quebec members is also available to BEAUTY zone members.

    Newsletter
    Q
    Why am I getting emails from you?
    A

    Because you are a member of one of our loyalty programs, made a purchase in the last 2 years, gave your email address in store during a transaction, and/or are on a list of subscribers on our website, Facebook page, or mobile application. Unless you registered online, you will have received an email asking you to confirm your email address and your desire to receive emails from us. If not, between now and July 1, 2017, you will receive a number of requests to confirm your email address and provide your consent. If you do not do so, we will stop sending you emails on that date.

    Q
    I signed up to receive the Familiprix newsletter, but I have not received any emails. Who should I contact?
    A

    Contact the marketing department at webmarketing@familiprix.com

    Q
    If I no longer wish to receive emails from you, can I unsubscribe?
    A

    Yes, you can unsubscribe. At the bottom of every newsletter you receive, in the legal section, you will find a link to unsubscribe. The procedure is explained when you click on the link. You can also go to your profile at www.familiprix.com and uncheck the consent box. You can also contact your Familiprix store and tell them that you want to unsubscribe from the newsletters.

    Consumer informations
    Q
    Price Accuracy Policy
    A

    CONSUMER SECTION

    Familiprix is committed to customer satisfaction and would like to inform you of the legal and ethical responsibilities its pharmacies are held to. • Price Accuracy Policy If a merchant puts a price tag on each product, he or she must honour the labelled price. If a product is priced incorrectly or two different prices are displayed, the merchant must sell the item at the lowest price. If the merchant does not display prices on each product, the Consumer Protection Act states that he or she must apply the price accuracy policy, shown as follows:

    Price Accuracy Policy - Québec

    Refund Policy

    Merchants are not required to have a return and/or refund policy. If, however, they do have such a policy, they must comply with it, subject to exceptions provided for by law (e.g., no refunds on alcohol, lottery tickets, etc.). Note that in the absence of such a policy, merchants are not required to apply a discount to a product after it has been purchased by a customer at full price. Notwithstanding the above, the Consumer Protection Act states that merchants must repair, exchange, or refund the price paid if the item sold is defective. Furthermore, pharmacists may only accept the return of unused medication for the purposes of destroying it, as per their Code of Professional Conduct.

    Discount Coupon Policy

    Merchants are not required to have a discount coupon policy. If, however, they do have such a policy, they must comply with it. Notwithstanding the above, the promotions and coupons Familiprix offers as part of its “My Familiplus” program apply to all participating Familiprix pharmacies.

    Online photo printing
    Q
    I have a problem with my online photo order, who should I contact ?
    A

    If you have a problem with your online photo order, you have to contact "Les Pros de la photo" customer service at 1 800 361-4607.