Familiprix is committed to customer satisfaction and would like to inform you of the legal and ethical responsibilities its pharmacies are held to. • Price Accuracy Policy If a merchant puts a price tag on each product, he or she must honour the labelled price. If a product is priced incorrectly or two different prices are displayed, the merchant must sell the item at the lowest price. If the merchant does not display prices on each product, the Consumer Protection Act states that he or she must apply the price accuracy policy, shown as follows:
Price Accuracy Policy - Québec
Merchants are not required to have a return and/or refund policy. If, however, they do have such a policy, they must comply with it, subject to exceptions provided for by law (e.g., no refunds on alcohol, lottery tickets, etc.). Note that in the absence of such a policy, merchants are not required to apply a discount to a product after it has been purchased by a customer at full price. Notwithstanding the above, the Consumer Protection Act states that merchants must repair, exchange, or refund the price paid if the item sold is defective. Furthermore, pharmacists may only accept the return of unused medication for the purposes of destroying it, as per their Code of Professional Conduct.
Discount Coupon Policy
Merchants are not required to have a discount coupon policy. If, however, they do have such a policy, they must comply with it. Notwithstanding the above, the promotions and coupons Familiprix offers as part of its “My Familiplus” program apply to all participating Familiprix pharmacies.