Published on March 8, 2024 at 8:00 / Updated on March 26, 2024 at 8:00

(and Poison Control Centres)

There are countless potentially hazardous household products lurking in our homes such as cleaning supplies, solvents, petroleum products, pesticides, plants and medications. If you suspect that someone has been poisoned, call a Poison Control Centre or your local emergency services (911) immediately.

Poison Control Centres across Canada

Areas served Poison Control Centre Toll-free Number
(except province of Québec and Nunavut)
Canada Poison Control Centres*1-844-POISON-X
QuébecCentre antipoison du Québec1-800-463-5060
Nunavut Contact your local health centre

* By calling this number, people will now be redirected to their local poison centre regardless of where they are calling from in the country (except province of Québec and Nunavut). The current provincial numbers remain in service and they can continue to be used. Québec will continue using its current provincial toll-free number. If a caller indicates that they are accessing the national toll-free service from Québec, they will be instructed to contact the Centre antipoison du Québec.


A few simple steps can be taken to reduce the likelihood of accidental poisoning:

  • Periodically draw up a list of potentially toxic products found in every room inside and outside the home (e.g. pool care products, windshield washer).
  • Keep all dangerous products (medications, cleaning products, cosmetics) in locked drawers or cupboards. Make sure that they are out of reach and out of sight of children.
  • Never mix household cleaning products or use one after the other as this can cause toxic gases and result in inhalation toxicity.
  • Store all products (e.g. medications, household products) in their original containers.
  • Do not use industrial products at home.
  • Before using a product, always read the label.
  • When using dangerous products, close containers immediately.
  • Do not keep expired medications. Bring them back to the pharmacy where they will be disposed of safely.
  • Teach children not to eat or drink products or medications unless given to them by an adult they know.
  • Promptly put away glasses that contain alcohol (beer, wine, liquor) after use.
  • Keep the phone number for the Poison Control Centre next to every phone in the house.
For the safe use of medication
  • Do not take medications in front of children because they like to mimic adults.
  • Never refer to medication as "candy".
  • Measure out the dose in an area that is well lit and use the proper measuring device.
  • Purchase commercial containers with child-resistant caps.

Accidental childhood poisoning often occurs when there is a momentary lapse in adult supervision (e.g. answering the phone, preparing meals). Poisoning also happens when there is a change in the family's routine (e.g. holidays, while traveling). That said, increased vigilance is recommended.

What to do in case of a poisoning

  • Stay calm.
  • If the person is unconscious, not breathing, or if their heart has stopped beating, call 911.
  • If the toxic product was swallowed, call the Poison Control Centre immediately. Do not induce vomiting.
  • If the toxic product came into contact with the eyes, flush with warm water for at least 15 minutes. Call the Poison Control Centre.
  • If the toxic product spilled on the skin, remove contaminated clothing. Flush skin with warm running water for at least 15 minutes. Call the Poison Control Centre.

The best prevention is caution and education.
Keep potentially dangerous products out of the reach of children!

For more information:

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