EN - You would like to pursue a career at Familiprix? We invite you to consult the “Careers” section of our website to view available positions and future opportunities. You'll be able to choose whether you want to work at the head office, at the pillbox preparation center, at the distribution centers (in Quebec City) or in one of the independent pharmacies, member of the Familiprix banner. Here is the link: https://www.familiprix.com/en/jobs
Thank you for your interest in Familiprix for an internship. Internship at the head office are held during the summer period and the offers are generally published in April in the “Careers” section of our website. To access it, click on the following link: https://www.familiprix.com/en/jobs/search?locationType=headquarters
First of all, we would like to thank you for your interest in our pharmacy chain. We invite you to send us a presentation of your product line by email at: experienceclient@familiprix.com. We will take note of your proposal, and if necessary, we will contact you.
Our Biomedic and Essential private label products are covered by a satisfaction guarantee. You can return the item to the pharmacy for an exchange or refund.
You can see the Familiprix flyer via the following link: https://www.familiprix.com/en/flyer
To transfer your file, you can use our online form via the following link: https://www.familiprix.com/en/patient-file-transfer or call the Familiprix pharmacy directly to request the transfer.
You can subscribe to our newsletter by clicking on the following link: https://www.familiprix.com/en/pages/subscribe-newsletter
You can participate in the customer satisfaction survey and get a chance to win an incentive of 50,000 Familiplus points, worth $500, by clicking on the following link: https://opinion.familiprix.com/?lang=en
EN - You can check the balance of your Familiprix gift card by clicking on the following link: https://familiprix.checkyourcardbalance.com/en/login or by contacting the Customer Experience team at 1 844 704-8040 or by chat during our business hours or by email at experienceclient@familiprix.com
Regular gift cards are purchased at our Familiprix pharmacies. They are considered as cash and have no expiration date. Promotional gift cards are offered free of charge during special offers and promotions. They have certain restrictions and are valid for 90 days.
Our PSST! guides are available and distributed free of charge at our branches. You can also consult our brochures and health topics at the following link: https://www.familiprix.com/en/topics
Our photo service is offered in partnership with Les Pros de la photo. Feel free to contact their customer service at sac@lespros.qc.ca or by phone at 1-800-361-4607. They will be happy to help you.
EN - Health care services differ from one branch to another. Click on the following link to consult the list of services: https://www.familiprix.com/en/services?category=4&ref=menu-rapide
EN - If a service is not available at your pharmacy, click on View List on the right side of the screen to see a list of pharmacies near you where the service may be available.
To change or cancel an appointment, please call the branch directly. Click on the following link to find your pharmacy's contact information: https://www.familiprix.com/en/pharmacies
You can download the Familiprix mobile app from the App Store if you have an Apple device or from Google Play for Android devices.
The Familiprix mobile app allows you to manage your health record as well as have access to all our features linked to the Familiplus rewards program. It allows you to manage and renew your prescriptions online, configure alerts, scan your Familiplus card so you can present your phone screen when you go to the checkout. It also allows you to consult your transaction history, your points balance as well as our weekly flyer. Every week, a scratch card is available and allows you to have a chance to win $100 in Familiplus points.
A PIN is a 6-digit personal identification number that the user must set up during the first login to the health section. This PIN ensures the security of the data contained in the user's health record.
If you forget your PIN, please navigate to the “Account” section in the menu, then click on the “Login and security” subsection where you will be able to change your PIN.
If you wish to delete your account, please go to the “Account” section in the menu, then navigate to the “Login and security” subsection and simply click on the delete button located at the bottom of the screen. If you need assistance with these steps, contact the Customer Experience team by phone at 1 844 704-8040, by chat during business hours, Monday through Friday between 8 a.m. and 5 p.m. or by email at experienceclient@familiprix.com.
When you next visit a branch, request your Familiplus card and complete your profile online at familiprix.com/familiplus or by calling the Customer Experience Team at 1-844-704-8040. You can also enroll in the program online via our website or mobile application and obtain a virtual card
Subscribe to our newsletter at familiprix.com/subscribe-familiplus-newsletter end visit the "Flyer" tab of our Familiprix mobile application every week.
This option is not available. Our rewards program does not allow the creation of family accounts or linking several accounts together. Each Familiplus card is intended for a single user and cannot be shared or combined with other accounts. We recommend that you create an individual account for each family member who wants to enjoy our program's benefits.
Although it is impossible to issue more than one card with the same number, members of the same family can accumulate points from the phone number associated with the card or by presenting the virtual card in the Familiprix mobile app.
If your card was scanned during a transaction, your point balance will appear on your receipt. You can also access your balance at any time from your Familiplus account on the Familiprix website or on the Familiprix mobile app. The Customer Experience team can also provide you with information. Contact an agent by phone at 1 844 704-8040 or by chat during business hours Monday to Friday between 8 a.m. and 5 p.m., or by email at experienceclient@familiprix.com.
Yes, the virtual card can be presented and scanned at the cash register, just like a physical card.
Yes, you can add your spouse and children and have multiple profiles within the same account. To do this, you need a patient key for each person. From the health section of your mobile application, click on “Manage my family members” under “My tools”. Then, click on “Add a loved one” at the bottom of the screen. Finally, by selecting “I have a patient file key”, you can enter the patent file key and date of birth provided by the person you are adding. One you have accepted the term of use; you can click on “Submit” and the new dependent will appear in your account.
If you need assistance with these steps, contact the Customer Experience team by phone at 1 844 704-8040, by chat during business hours, Monday through Friday between 8 a.m. and 5 p.m. or by email at experienceclient@familiprix.com.
This option is currently not available on the mobile app. To print your prescription list, log into your health record from our website at familiprix.com. Once logged into your account, click on "Documents to print" and select "Print prescription list."
This option is currently not available on the mobile app. To print your prescription list, log into your health record from our website at familiprix.com. Once logged into your account, click on "Documents to print" and select "Statement of account for purchases".
The health record on the website allows you to order your prescriptions online at any time of the day and lets you select a date and time slot for order pick-up or delivery. You can also receive reminder notifications to take your medication and for refills. The health record on the website also allows you to print your prescription list and your annual purchase statement.
Yes, you can add your spouse and children and have multiple profiles within the same account. To do this, you need a patient key for each person, which you can add as a "Dependent" in the "Access control" section.
You must be 13 years or older to have a primary account. Children under the age of 13 must be added as a "dependent" to the parent's account.
First, make sure you have a patient key for your new pharmacy. In the "Access management" section of the health record, simply remove the file key from the old pharmacy and add the one for the new one.
Yes, when transferring your file, the prescriptions must have been served at least once in the new pharmacy before they appear in your health record. We invite you to place your first order by phone.
Yes, once logged into your health record, you can configure your notifications in the "Settings" section. If you need help with these steps, contact the Customer Experience team by phone at 1 844 704-8040 or by chat during our business hours, Monday to Friday between 8 a.m. and 5 p.m. or by email at experienceclient@familiprix.com.
Go to the "Documents to print" section of the health record, click on "Statement of account for purchases". .
Once logged into your health record, click on "Settings" at the top right of the screen. Then, you will be able to click on the green squares to enable/disable notifications for a given category.
You will also be able to choose the type of notification, either SMS (texting) Email, or push notification (on your smartphone).
Don't forget to confirm the changes by clicking "Save changes" at the bottom of the page.